Refund/Cancellation Policy
Palekar Food Products Pvt Ltd does not take title to returned items. Any case of refund or cancellation is at sole discretion of Palekar Food Products Pvt Ltd.
In case of refund, refund is processed within 10 working days, order to claim the refund proper document evidence and track history is necessary.
In case of natural calamity or unforeseen circumstances if delivery gets delayed or cancelled only value of product be refunded, no shipping charges will be refunded.
Once the order processes for dispatch, cancellation is not allowed.
We provide 100% returns and refunds for:
a. Products that have passed their expiry date.
b. Products that do not match the ones ordered
c. Products cancelled by customer before receipt of email of confirmation of order.
In such cases, send an email to palekardispatch@gmail.com or call on +917798885841
For any of the issues listed above, you must request a return along with order number within 24 hours of delivery, by sending an email to palekardispatch@gmail.com with an image of the damaged/expired product.
If the products are shipped back by the customer, a fixed delivery amount of Rs.100/- will be added in the refund on receipt and verification of the returned items.
When the return is recieved by Palekar Food Products Pvt Ltds, it will be checked and verified for the claimed damages. On acceptance of the complaint, we will refund the value of the product by account payee only
Cancellation By Site / Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot i.e before the product gets dispatched for which you have placed an order by calling our customer service or directly on the website. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
For orders that are not acceptable, Palekar Food Products Pvt Ltds reserves the right, to refuse or cancel any order. This can be due to:
a. Unavailability of product
b. Inaccurate pricing listed on website
c. Any other reason, due to market conditions